Managing Your Engagement

Financial Management & Advice Process

Managing your Engagement

Before engaging our services, you are provided with a Client Service Agreement (CSA) which contains a Cost & Disclosure Statement (written budget) for the engagement based on the scope of work to be performed and the complexity of your financial situation.

To provide you with unrivalled transparency, all professional time incurred in relation to your file is accurately recorded, costed and tracked using our industry-leading proprietary software, HPlan.

Throughout your engagement, we continually update the time incurred to date, the estimated budget remaining and the scope of work required. Should the updated estimated total cost of the engagement exceed your agreed Cost & Disclosure Statement, we will seek your approval to continue the engagement through a Supplementary Cost & Disclosure Statement.

This means that you remain in control of the cost of the service at all times and can see the value of the work performed at any point during the process. Importantly, this approach allows you the option of managing your investments yourself while still receiving the benefits of our holistic advice and risk management.

To view an illustration of the engagement process – Click Here.

Client File Statement (CFS)

Each month we will issue a Client File Statement (CFS) that provides an update on the balance of your file, the time incurred conducting the authorised work for the month and any commissions received. The CFS will set out any amounts which have been invoiced or where invoicing has been deferred due to future anticipated commissions.

Client File Analysis (CFA)

Upon request we will provide an analysis of your current engagement(s) and any anticipated engagement extensions. This analysis outlines the total amount of the engagement(s), how much work has been completed, how much work is remaining until completion, commissions received, anticipated commissions yet to be received, invoices paid, and indicative future invoicing.

To return to the Financial Management & Advice Process – Click Here.
To download a PDF of our Client Service Agreement (CSA) – Click Here.