Frequently Asked Questions

For your convenience, we have listed below some of the more commonly asked questions:

Does your service replace or duplicate what my accountant does?
No, we are not accountants and do not provide tax advice or accounting compliance services. As your Private Wealth Pilot, Harts Financial Solutions works closely with you and your other professional advisers to ensure that everyone is pulling in the same direction: yours.

Do you provide truly ‘holistic’ advice?
Yes, Harts Financial Solutions’ advice is truly holistic and encompasses your entire portfolio of assets including any business interests. Only by considering your affairs in their entirety can we recommend strategies to manage risks and improve your overall efficiency of wealth creation.

Do you operate on a pure ‘fee for service’ basis?
Yes, at Harts Financial Solutions we primarily provide advice on a ‘fee for service’ basis, so you are typically only invoiced for the professional time incurred in providing your advice. For details of our Transparent Fee Structure – Click Here.

Rest assured though that any financial service commissions and trails received are credited against your client file to offset any ‘out of pocket’ costs of providing advice each year. This fee structure is highly transparent, clearly demonstrates that our focus is on strategy and advice, not commissions and products, and reaffirms our commitment to act in your best interests.

Before any work is undertaken, you will have to engage our services. You will be provided with a Client Service Agreement and Cost & Disclosure Statement that will detail the work we will undertake, an estimate of the total cost and how the commission and fee offset operates. It is very important that you read this agreement before engaging our services.

Do I have to invest with you to be a client?
No, the choice is yours. We stand beside you, actively guiding but not controlling your wealth management strategy. Many of our clients are self directed investors and business owners. For these clients our role is to maximise efficiencies, manage risks and ensure seamless collaboration with their other advisers.

How can I receive updates to the HFS Service Details & Fee Schedule and Client Service Agreement (CSA)?
Whenever changes are made to the HFS Service Details & Fee Schedule or the Client Service Agreement (CSA), a new version will be available for download from our website, please click here. Alternatively, you can request a copy to be posted to you.

Do you have a Financial Services & Credit Guide?
Yes, the latest version of our Financial Services & Credit Guide (FSCG) is available for download from our website, please click here. Alternatively, you can request a copy to be posted to you.

Are your advisers licensed by ASIC to provide financial advice?
Yes, Harts Financial Solutions Pty Ltd (ABN 36 128 904 521 / AR321342 / CR416309) is a Corporate Authorised Representative & Credit Representative of Harts Financial Group Pty Ltd (ABN 80 128 903 962) which holds a Financial Services & Credit Licence from ASIC (AFS&CL 324390). Our advisers are representatives of Harts Financial Solutions. A copy of our AFS&CL is available for download from our website, please click here.